Residents shared their opinions on the social and health care services of the Myllypuro area

Uutta Helsinkiä
30.12.2020
A survey conducted in October-November invited residents to share their views on the range of services and facilities of the Myllypuro Health and Well-being Centre and any other related issues that they might have.

A survey conducted in October-November invited residents to share their views on the range of services and facilities of the Myllypuro Health and Well-being Centre and any other related issues that they might have.

The responses indicate that residents value comprehensive services, a good service experience, pleasant facilities and good transport connections. Over 400 residents of Helsinki submitted responses to the survey.

We would like to extend our warmest thanks to everyone who took part in the survey! The issues highlighted in the responses will be taken into account in service planning in Myllypuro.

Service availability and accessibility deemedmost important

Respondents considered it important to be able to easily make use of an extensive range of services all in one place during a single visit. Respondents also called for different population groups, such as older people and people with disabilities, to be taken into account in the range of available services.

Although the centralisation of services was generally considered a positive development, respondents also expressed concerns that it might have a negative impact on the availability and accessibility of services. Respondents feared that increasing the distance to social and health services would reduce service accessibility in particular. As such, respondents urged for public transport services and parking spaces to be taken into account in planning.

A good service experience equals quality

Respondents emphasised face-to-face interaction and not having to hurry as being important factors in terms of service quality. Respondents expected services to be timely and professional and be provided by familiar personnel in the recipient’s own native language. The importance of ensuring that services are available in Swedish was highlighted in particular.

The expansion of online services was seen as an important opportunity to streamline services. Electronic appointment booking and remote consultations were highlighted as being particularly important, with respondents hoping that they would be made available for everyone.

Pleasant facilities suitable for everyone

Respondents hope that the new facilities of the Myllypuro Health and Well-being Centre will be clear, bright, open and, most importantly, pleasant. The security of the facilities – in terms of both physical safety and privacy – was also considered important.

Respondents expressed concerns about the large size of the new facilities, with many responses highlighting the importance of clear and accessible signage and navigation. Respondents also hoped that there would personal guidance and instruction available in the lobby.

Respondents indicated that attention should be paid to the instructions and guidance provided to clients before actually using a service, via telephone services and websites, for example.

Thank you to all the respondents

A total of 416 residents of Helsinki responded to the survey either online or by filling out the paper survey form at the Myllypuro, Kontula and Kivikko health stations. We would like to thank all respondents for the valuable views, which we will be utilising in service planning.

The issues highlighted in the survey regarding factors such as the extensiveness of the service range, the facilities and accessibility will also be taken into account in the service planning of the Myllypuro Health and Well-being Centre. The aim is to also ensure sufficient public transport connections and parking spaces. The availability of Swedish-language services will be ensured in the future as well.

The expansion of the Myllypuro Health and Well-being Centre will be completed in 2025, after which the current services of Kontula and Kivikko health stations will move into the new building. This will also expand the range of services offered at the health and well-being centre.

Once completed, the health and well-being centre will serve not only the residents of Myllypuro, Kontula and Kivikko, but those of Mellunkylä and Vartiokylä as well.

An extensive range of services

In addition to health station services, the health and well-being centre will also offer social services for young people and adults, dental care, psychiatric and substance abuse services, physiotherapy, occupational therapy, services for the disabled and laboratory services, for example.

You can submit feedback on the social and health care services of the Myllypuro area at www.hel.fi/feedback